Shipping Policy

Last Updated: 16/08/2024


Welcome to Doc Bright! We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully to understand our shipping practices.


Processing Time


  • Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that during peak seasons or sale periods, processing times may be slightly longer.


Shipping Rates & Delivery Estimates


  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer the following shipping options:
  • Standard Shipping: 3-5 working days.
  • Express Shipping: 1-2 working days.
  • Delivery times are estimates and are not guaranteed. Delays can occur due to unforeseen circumstances such as weather conditions, customs processing, or courier delays.


Shipping Locations


  • We currently ship to the United Kingdom. If your location is not listed, please contact us at sales@docbright.co.uk to see if we can accommodate your order.
  • We do not ship to P.O. Boxes or APO/FPO addresses.


International Shipping


  • International shipping is available to select countries. Shipping costs and delivery times will vary based on your location.
  • Please be aware that international orders may be subject to customs duties and taxes. These fees are the responsibility of the customer and are not included in our shipping rates.
  • Customs processing can delay delivery times. Please consider this when placing an order.


Order Tracking


  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order by visiting www.royalmail.com/track-your-item and entering the tracking number provided.

 

Shipping Issues


  • If your order is delayed, lost, or damaged during shipping, please contact us at sales@docbright.co.uk within [7-14] days of the expected delivery date.
  • We will work with the carrier to resolve the issue as quickly as possible. Please note that resolution times may vary depending on the situation.


Shipping Changes


  • If you need to make any changes to your shipping address or method after placing an order, please contact us immediately at sales@docbright.co.uk.
  • We will do our best to accommodate your request, but please note that changes may not be possible once your order has been processed.


Return Shipping


  • For information on returns and exchanges, please refer to our [Return Policy Link].
  • If a return is necessary, you will be responsible for return shipping costs unless the return is due to a defect or error on our part.



Contact Us


If you have any questions or concerns about our Shipping Policy, please contact us at:


  • Email: sales@docbright.co.uk
  • Phone: 07961 813753
  • Address: 122 Trehafod Road, Trehafod, Pontypridd, RCT, CF37 2LY.