Terms of service
Last updated: 7 October 2026
1. About Us
This website is operated by Doc Bright Ltd (“Doc Bright”, “we”, “us” or “our”).
Our website is available at www.docbright.co.uk and allows customers to browse and purchase our range of professional cleaning, hygiene, catering, food packaging, paper, refuse and disposable products.
Company details:
Company name: Doc Bright Ltd
Company number: 05074283
Registered office: Unit 4, J.R. Business Centre, Main Avenue, Treforest Industrial Estate, Pontypridd, CF37 5ST
VAT registration number: 869418965
Email: sales@docbright.co.uk
These Terms and Conditions govern the use of our website and the purchase of products from us. Please read them carefully before placing an order.
By placing an order with us, you agree to these Terms and Conditions.
2. Who Can Purchase From Us
You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.
We supply products to businesses, organisations and individual consumers.
Where you are purchasing as a consumer, nothing in these Terms and Conditions affects your statutory rights.
Where you purchase products wholly or mainly for purposes relating to your trade, business, craft or profession, you are purchasing as a business customer.
3. Product Information
We take reasonable care to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
Product images are provided for illustrative purposes. Packaging, labelling, colour or appearance may occasionally differ from the images shown where manufacturers update their products or packaging.
We reserve the right to correct errors or omissions and to update product information where necessary.
Where a particular specification is essential to your intended use, please contact us before ordering.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve that product.
If an item becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible. We may offer an alternative product where appropriate, but you will not be required to accept a substitute.
Where we cannot supply an ordered product and no suitable alternative is agreed, we will refund the amount paid for that product.
5. Prices and VAT
All prices displayed on our website are in Pounds Sterling (GBP) and, unless otherwise stated, include VAT at the applicable rate.
Delivery charges, where applicable, are shown separately during checkout before you complete your purchase.
We reserve the right to change prices at any time. Price changes will not normally affect orders that we have already accepted.
If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.
6. Placing an Order
You can place an order by selecting the products you wish to purchase and completing the checkout process.
You are responsible for ensuring that the information provided when placing an order, including your delivery address and contact details, is complete and accurate.
After placing an order, you should receive an electronic order confirmation.
Receipt of an order does not necessarily mean that we have accepted the order. We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there has been an obvious pricing or product-description error;
- payment cannot be authorised;
- we reasonably suspect fraudulent activity; or
- we cannot deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the appropriate amount.
7. Payment
Payment is normally required at checkout unless alternative payment terms have been agreed with us in advance.
We accept the payment methods displayed as available during checkout.
Payments made through our website may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider’s applicable terms and privacy policies.
8. Shipping and Delivery
We deliver to the locations made available during checkout.
Available delivery services, estimated delivery times and applicable charges will be displayed on our website or during checkout.
Delivery times are estimates unless we expressly agree otherwise. We will make reasonable efforts to dispatch and deliver orders within the stated timeframe.
We are not responsible for delays caused by circumstances outside our reasonable control, but where a significant delay occurs we will take reasonable steps to keep you informed and resolve the situation.
Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.
Further information about delivery services, charges and applicable areas is available in our Shipping & Delivery Policy.
9. Delivery Inspection and Problems
Customers should inspect their order as soon as reasonably possible after delivery.
If products arrive damaged, incorrect or incomplete, please contact us promptly at sales@docbright.co.uk, providing your order number and details of the problem.
Where appropriate, we may request photographs or other reasonable information to help us investigate damage, shortages or incorrect deliveries.
Nothing in this section limits any statutory rights available to consumers.
10. Returns, Cancellations and Refunds
Returns, cancellations and refunds are subject to our Returns & Refund Policy, which should be read alongside these Terms and Conditions.
Different rights may apply depending on whether you are purchasing as a consumer or as a business.
Nothing in these Terms and Conditions is intended to exclude or restrict statutory rights that cannot lawfully be excluded.
Certain products may be subject to restrictions on returns for hygiene, health or safety reasons where permitted by law. Any applicable restrictions will be explained in our Returns & Refund Policy.
11. Customer Accounts
Where customer accounts are available, you are responsible for keeping your login details secure and for activity conducted through your account.
You should notify us promptly if you believe that your account has been accessed without your permission.
We may suspend or restrict an account where reasonably necessary, including where we suspect fraud, misuse of our website or a breach of these Terms and Conditions.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, logos and original images, belongs to Doc Bright Ltd or is used by us with permission.
Such content is protected by applicable intellectual property laws.
You may use our website for legitimate personal or business purchasing purposes. You must not reproduce, distribute, modify or commercially exploit our website content without permission where such permission is legally required.
Third-party product names, trademarks and logos remain the property of their respective owners.
13. Acceptable Use
You must not misuse our website.
In particular, you must not knowingly introduce viruses, malicious software or other harmful material; attempt to gain unauthorised access to our website, servers or systems; use the website for fraudulent or unlawful purposes; or interfere with the proper operation or security of the website.
14. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict access to all or part of the website for maintenance, security, technical or operational reasons.
15. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded or restricted.
If you are purchasing as a consumer, your statutory rights are not affected.
If you are purchasing as a business, we will not be liable for indirect or consequential losses, loss of profits, loss of business, loss of anticipated savings or loss of business opportunity to the extent permitted by law.
16. Events Outside Our Control
We will not be responsible for a failure or delay in performing our obligations where that failure or delay results from circumstances outside our reasonable control.
Such circumstances may include severe weather, transport disruption, carrier delays, industrial action, interruption to utilities or communications networks, governmental action and other events that we could not reasonably prevent.
Where possible, we will take reasonable steps to minimise the effect of such circumstances.
17. Privacy and Cookies
We take the protection of personal information seriously.
Information about how we collect, use and protect personal data is contained in our Privacy Policy.
Information about our use of cookies and similar technologies is available through our Cookie Policy and cookie consent settings.
18. Third-Party Services and Links
Our website may contain links to third-party websites or use services supplied by third parties, including payment and delivery providers.
We are not responsible for the content or availability of third-party websites that we do not control.
19. Changes to These Terms
We may update these Terms and Conditions from time to time, for example to reflect changes to our business, website, services or applicable requirements.
The latest version will be published on this website together with the date it was last updated.
The Terms and Conditions applicable to an order will normally be those in effect when the order is placed.
20. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
21. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the mandatory laws applicable where you live.
Nothing in these Terms and Conditions limits any rights regarding jurisdiction that cannot lawfully be excluded.
22. Contact Us
If you have any questions about these Terms and Conditions, an order or our products, please contact us:
Doc Bright Ltd
Company number: 05074283
VAT registration number: 869418965
Registered office: Unit 4, J.R. Business Centre, Main Avenue, Treforest Industrial Estate, Pontypridd, CF37 5ST
Email: sales@docbright.co.uk
Website: www.docbright.co.uk